This FAQ was designed to help the beginners understand all the aspects of gambling, including the general concepts of online casinos, nuances of casino games, subtleties of bonus terms, tournaments, and other important issues.
General concepts of online gambling
Advantages of online casinos
The key advantages of online casinos:
- Accessibility anywhere you can connect to the Internet.
- Huge choice of games.
- Favorable terms.
- Wide range of bets.
- Lots of bonuses and promotions.
- No side costs.
- A high level of security.
Another thing to mention is the rapid development of the industry.
Disadvantages of online casinos
Enemies of online casinos point to the following cons:
- Lack of particular vibe of a land-based casino.
- No shows.
- No free food and other nice perks of land-based casinos.
Also, it makes no sense to count the cards or use other professional techniques.
Can I trust online casinos?
Legal casino operators are supervised by government authorities of different countries, independent auditors, and third parties, acting as mediators in disputes.
The only thing to worry about is to choose a reliable casino known for a good reputation.
Is it legal to play at online casinos?
Depends on the law of your country of residence.
Responsibility for compliance with the law is on you. Make sure you clarify this before you open an account and make a deposit.
Some online casinos may not enforce the restrictions.
Who controls the operation of gambling sites?
Government authorities of different countries issue licenses for gambling operators:
- UK Gambling Commission,
- Malta Gaming Authority,
- Curacao eGaming and others.
Gambling sites obey the law of the country they are registered in. Large casinos also work with independent auditors, such as eCOGRA, TST, and others.
Who verifies the fairness of casino operation?
Gambling regulators and independent auditing organizations license the production of the leading software developers. Reliable casinos provide these documents in public access, as well as links to the official websites of the regulators.
Choosing a casino
What is the best way to choose a good casino?
Pay attention to the following:
- Licenses and permits.
- Gaming library.
- Bonuses and promotions.
- Collaboration with auditors.
- Customer service and casino's reputation.
Also, pay attention to the available payment methods and regional restrictions.
Don't forget about your personal preferences. Find more recommendations on how to choose an online casino in our article.
Mandatory documents for online casino
A check-list by casino permits:
- Licenses issued by reliable gambling regulators.
- You should be able to verify the licenses at the authorities' official websites.
- Licensed software.
- Certificates of independent auditors, cooperation with dispute mediators, etc., are also a great advantage.
Another good sign is logos of reputable gambling media with active links.
No fair online casino will allow a minor to play for real money.
Most casinos prohibit residents of the countries which law doesn't permit online gambling.
Additional restrictions might apply too. Find out more in the T&C.
How can I identify a fraudulent casino?
Look into the following:
- First of all, you should be concerned about unlicensed casinos or those websites holding permits of questionable origin.
- Fake software is another sign of dishonest casinos.
- Low-quality interface, primitive registration form, poor gaming library, no novelties, too attractive bonus program – all this may point to the dishonesty of the operator.
We discuss the key signs of fraudulent casinos in the article by the link.
Should I download an online casino?
Some online casinos offer 2 options – play online in the browser or download the casino. However, some software developers initially provide only one option.
- Downloadable casinos provide stable operation and don't depend on the Internet speed so much.
- Most of the modern gambling sites are available in the browser.
- Mobile versions usually don't require downloading and installation of the software.
The browser and mobile casinos are the most popular at the moment.
How can I play with live dealers?
Live casinos offer to play with real dealers working in a studio or a land-based casino. Users join online streaming and place bets with the help of a special interface. Dealers lead the game but do not process the bets or make payments. This happens automatically.
Find out more about live casinos in the article by the link.
What are the system requirements?
In general, you can play at modern online casinos even on weak laptops and low Internet speed. However, some developers' video slots have higher system requirements, especially at the highest resolution.
Can I play on my smartphone?
All large online casinos come with mobile versions designed for comfortable playing on touchscreens. They support most iOS and Android devices and even less popular operating systems.
Any software to improve chances of winning at online casinos?
There is a lot of software designed to make players' life easier. We can classify it by genre:
- educating software;
- RTP calculators;
- bankroll management and statistics utilities.
Also, certain software is allegedly able to "hack" a casino or decode the random number generator. Be cautious with such products as they are illegal. Moreover, most of them are useless in practice. We discuss different products of this kind in the "Software" at Casinoz.
How can I bypass the blocking of online casinos and gambling sites?
Many countries ban online casinos and thematic websites. You can bypass the blocking with the help of Opera, special plugins and extensions, HideMe, and other methods. Remember, you act at your own risk!
Registration at an online casino
Why do I have to register?
You won't be able to play for money, claim bonuses and enjoy all the services before you pass registration at the casino. Moreover, many casinos deny occasional visitors in free demo versions of the games and block useful information on multiple pages.
Find out more about registration at online casinos by the link.
How can I open an account?
The process may vary depending on the casino, so we recommend checking it out at the website. Usually, you will have to fill out the registration form with reliable data. Often you'll be able to log in via social media and provide personal information later.
A step-by-step manual will teach you how to open an account and avoid making mistakes.
How many accounts are allowed?
You can only have one account at each casino. Violation of this rule is a serious offense leading to consequences such as blocking the account and seizure of funds.
Never try to open 2 accounts!
Can I register at multiple casinos?
Yes, you can open accounts at different online casinos even if they belong to the same owner. Exceptions may apply to particular promotions and giveaways.
Which information do I have to provide?
Usually, you have to pick a login and password, provide an e-mail address, name, phone, and other personal data. Many casino operators don't ask the customers to share all the data during the registration but require it later.
Is customer's data transferred to third parties?
Decent online casinos never disclose personal information to third parties or individuals. Information about the players' winning and other activity is not available to tax administration and other government authorities.
Honest casinos won't even reveal clients' contact information.
Which currencies are accepted in the casinos?
Everything depends on the regional focus of the casino. Most often, you can play for US dollars and euro.
Most online casinos will accept deposits in different currencies even if some of them are unavailable for betting.
In such cases, the deposits are automatically converted by the current rate.
Can I use e-wallets?
WebMoney and other virtual currencies are wide-spread in online gambling. Bitcoins are incredibly popular right now.
How can I deposit?
Go to the cashier and pick a convenient payment method. If the casino accepts various currencies, choose a preferable one in your account (or during the registration). Then follow the instructions.
How can I withdraw the funds?
The selection of payment methods for withdrawal is not always as wide as for deposits. Sometimes, you can cash out the wins exclusively via the same system you used for deposits.
Anyway, you will have to pick one of the available methods, enter an amount and follow further instructions.
What about processing time?
Speed of financial operations depends on the selected payment system and casino managers. The best casinos provide instant deposits via most of the available payment methods.
Decent online casinos offer withdrawals in the shortest time.
If casino management delays payouts for any reason, you should doubt its fairness.
Are there any deposit/withdrawal limits?
Almost all online casinos feature minimum and maximum limits for deposits and withdrawals. The upper limit may depend on the player's status. High rollers usually enjoy special terms.
Why do I need to verify the account?
Any decent online casino will request valid identity documents from the clients. This is a standard procedure necessary for fraud control. It is often initiated against the first withdrawal application or when you reach a certain withdrawal limit.
Verification helps the casino make sure payments are made for the purpose intended, you do not own multiple accounts, neither you violate the T&C in any other way.
Are any commissions charged?
Many payment systems will charge their own commissions. Honest casinos won't take any additional fees. The exception is inactive accounts abandoned for a few months. A website may charge handling fees.
Which games can I find at online casinos?
The largest online casinos feature virtual versions of all possible offline casino games and a huge selection of other entertainments. The widest category is usually video slots. Various pokers, blackjacks, roulettes, video pokers, scratch cards, etc., are also presented in a great variety.
Who produces online casino games?
Most online casinos use the software of third-party developers. It can be world-known companies or young studios. Some gambling sites offer their own games too.
In the current time, multi-software sites that feature games of different brands are the most popular.
How do the RNG-based games work?
These games feature the so-called random number generator. It is a complex software returning unpredictable mathematical sequences. This data is processed by the interface of many casino games.
How do live games work?
In live casinos, you will play with real croupiers. They stream the game from the studios or land-based casinos. The player makes bets via special software.
The dealer calls the winners, but payoffs are made automatically.
Which are the betting limits?
The minimum bet can be 1 cent, while the upper limit can often reach several thousand dollars. We recommend checking out the betting range on the website.
Can Iplay free at online casinos?
Most online casinos provide such an opportunity for RNG-based games. Live casinos won't usually allow playing for fun. Some sites offer free demo versions only to the registered users.
What should I do in case of disconnection?
A decent casino powered by high-quality software will not let you lose your achievements and money. The game will be resumed from the moment of disconnection.
You will not lose the money, free spins, or bonuses.
How can I choose the most profitable casino game?
Return to player is the key.
- Theoretically, it can exceed 100%, meaning an advantage for the player.
- In practice, such games are too rare at online casinos. Moreover, they require special skills.
For example, it can be video poker or blackjack if you play by optimal strategy.
What is the return to player and house edge?
The RTP shows how much the game returns in payouts. For example, 96% is quite a common number for video slots.
House edge is reciprocal. It helps to understand which part of the bets the casino is guaranteed to gain. For example, 2.7% at European roulette.
Do winning strategies exist?
There are strategies that allow gaining the maximum results in blackjack, poker, video poker, and many other casino games. However, systems that would allow winning on video slots or roulette do not exist. Find out more in Strategies at Casinoz.
The most popular games
How to play video slots?
You will have to pick active lines, unless they are fixed, and set the bet. Then you can spin the reels. If you land a combination of the same symbols at one of the active lines, you win. Video slots often feature advanced options:
- Prize rounds;
- Free spins;
- Wilds, etc.
We always discuss it in slot reviews at Casinoz.
How to play roulette?
You will have to guess a number the roulette ball stands at and make proper bets on the number or sector. Payoffs are made by estimated odds.
How to play blackjack?
The goal of the game is to beat the dealer by getting a higher score and never exceeding 21. You'll also be paid if the dealer busts.
How to play video poker?
You have to land one of the poker hands provided by the rules of each particular game. Usually, you can exchange any cards for free, but only once. All the combinations you land will be paid under no additional terms.
How to play poker?
You will find several varieties of poker designed for playing against the house. The most popular are stud poker, oasis poker, hold'em casino, and 3-card poker. In all these games, you have to beat the dealer by landing a stronger hand. Find out details for each particular game.
Problems at online casinos
How can I get help?
If you have questions or difficulties, don't hesitate to contact customer service. They will offer you steps to take. Usually, you can reach them in live chat.
Who can help in case of dishonest attitude on the casino's side?
Honest online casinos work with intermediary organizations that help to find a way out from disputes. Moreover, all legal casinos obey the law of the country that has issued the license. Licensing authorities will help you achieve justice.
Does Casinoz help in dispute resolution?
Yes. Casinoz acts as a mediator between players and casino management. If you need our help, make a request in Complaints. We will do our best to help.
Bonuses and promotions
What's the idea of casino bonuses?
Bonuses are free credits provided by casinos to players. Usually, they are intended for the game, that's why you can't cash it out right away. Exceptions apply.
Which bonuses are available at online casinos?
Most common the following:
- no-deposit (registration) bonuses;
- first deposit bonuses;
- preferred payment method bonus;
- free spins;
- comp points and all possible privileges within the loyalty program.
Personal bonuses and special offerings for high rollers are also popular.
What is a no-deposit bonus?
It is a free bonus charged without a deposit. Usually, it is offered to new players during the registration.
What is a deposit bonus?
These are the credits charged to the account against a deposit. Most often, this is a percentage of the deposit. For example, a 100% bonus of up to 100$.
What are free spins?
This is an opportunity to play a video slot free for a certain number of spins. You may win real money or bonuses that will have to be wagered later.
What is a loyalty program?
You will automatically get comp points to the special account. For example, each 10$ you stake may bring 1 comp point.
Then you can exchange accumulated points for cash or use it in a different way. The exchange rate often depends on the player's status.
What is cashback?
This is a partial return of lost money. Casinos often offer cashback individually to valuable clients.
Which privileges do VIP players have?
Best online casinos try to attract high rollers by large bonuses, private service, individual cashback, exclusive loyalty program terms, private tournaments, and gifts.
How can I wager the bonus?
Wager requirements can be found in the T&C for each bonus. For example, the wager of x30 means you have to bet 30 times more than the bonus (can be bonus and deposit).
Make sure you carefully read the points about eligible games and betting limits.
Can I earn by bonus hunting?
Earning money on casino bonuses is a troubled business in modern gambling. Casino operators tighten the wager requirements, enforce strict compliance of the T&C, and block bonus hunters' accounts.
Nevertheless, this practice still exists.
Which games participate in tournaments?
The most popular are slot tournaments. However, you can also join roulette, blackjack, and some other tournaments.
Do I have to pay to join a tournament?
Most of the tournaments are free now. Large multi-stage events available at different casinos at the same time usually require an entry fee and buy-ins.
You better check the T&C in advance.
What can I win playing in a tournament?
Free tournaments often raffle the loyalty program points. Paid events form the prize fund of entry fees. Sometimes you can win bonuses, which are the subjects to wagering requirements.
What kinds of jackpots can I find at online casinos?
Fixed jackpots of a certain size and progressive jackpots, which amounts rise due to contributions from the players' bets.
Chain jackpots raffle the same amounts on all copies of the game offered at different casinos. Some progressive jackpots can be available only to the clients of a particular casino.
Do high rollers have an advantage?
High rollers often have better chances to win a jackpot. The amounts of some jackpots directly depend on the customer's bets.
Anti-gambling addiction campaign
How dangerous is it to play casino games?
Any casino games may cause addiction. That's why you should play responsibly. Online casino is not an exception.
If you play for money, control your hobby, and don't let it turn into an unhealthy passion.
How can I avoid gambling addiction?
Make sure you set financial and time limits before you go to the casino. Strictly stick to the limits to avoid unexpected expenses. You can find more recommendations at Casinoz.
How can I manage gambling addiction?
It's hard to cure a severe form of gambling addiction. Make sure you get help from specialists. There are many international organizations that help addicts.
You can also find quizzes for signs of the issue at Casinoz.
How can I manage the bankroll?
Estimate an amount you are ready to spend during a gaming session and period of time (week, months, year). Never exceed it. If you've lost it, make sure you stop right away.
You can find out more about bankroll management in our expert articles.
How can I control time spent in the casino?
Set time limits before you go to the casino. Decide when you have to leave. Never break the limits.
Remember that gambling operators do everything possible to keep you in the casino. We have discussed their tricks in one of the articles.
How do online casinos help to avoid gambling addiction?
Decent online casinos provide an opportunity to set financial and time limits. You will also have access to self-blocking programs, allowing you to suspend the account or block it for good.
Large gambling sites work with relevant organizations, specializing in providing help to gambling addicts.